Privacy Policy for SolCumbre Culinary

At SolCumbre Culinary, we are committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, and share your information when you interact with our online platform, which offers interactive cooking classes, Spanish and Mediterranean cuisine workshops, personalized cooking coaching, recipe development tutorials, live chef Q&A sessions, and ingredient sourcing advice.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

Information You Provide Directly to Us:

• Personal Identification Information: This includes your name, email address, phone number, and billing details when you register for an account, enroll in a class, or make a purchase.
• Communication Data: Information you provide when you communicate with us via email, chat, or through our customer support channels.
• Course-Related Information: Any information you share during interactive sessions, coaching, or Q&A, such as your culinary preferences, dietary restrictions, or cooking progress.

Information We Collect Automatically:

• Usage Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To provide and maintain our services, including facilitating access to culinary classes and workshops.
• To process your transactions and manage your enrollments.
• To personalize your learning experience and offer tailored personalized cooking coaching.
• To communicate with you, including sending updates, promotional materials, and support messages related to our services.
• To improve our online platform, develop new features, and enhance existing services, such as recipe development tutorials and ingredient sourcing advice.
• To monitor and analyze usage trends and activities in connection with our services.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations.

3. How We Share Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processors, hosting providers, analytics providers). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers: If SolCumbre Culinary is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as a business asset.
• Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Consent: We may share your information with your explicit consent.

4. Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. SolCumbre Culinary aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact details provided below.

6. Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Address: 2847 Calle de Alcalá, Floor 5, Madrid, Community of Madrid, 28027, Spain